Contact Us

We'd love to hear from you! Please reach out through any of the channels below and our team will get back to you as soon as possible.

Customer Support

• Email: service@sorime.shop
• Phone: +1 (254) 249-2894
• Business Hours: Mon–Fri, 9:00 AM – 6:00 PM CST (UTC+8)  |  8:00 PM – 5:00 AM EST (prior day)

We aim to respond to all inquiries within 1–2 business days.

Returns & Orders

For return requests, order issues, or tracking inquiries, please email us at service@sorime.shop with your order number and we'll assist you promptly.

Returns Address

If you need to send a return, please ship your item to the following address after contacting our support team:

Sorime
5541 N 59th Ave
Glendale, AZ 85301
United States

Please do not send returns without prior authorization. Contact us first at service@sorime.shop to receive your return instructions.