Contact information

We'd Love to Hear From You

Thank you for choosing Sorime.

Whether you have questions about our products, your order, shipping, returns, or anything else, our customer support team is here to help.

We aim to respond to all customer inquiries within 1–3 business days.

Customer Support

Email

service@sorime.shop

Phone

+1 (254) 249-2894

Business Hours

Monday – Friday

9:00 AM – 6:00 PM (GMT+8)

Closed on weekends and public holidays.

Business & Return Address

Sorime

5541 N 59th Ave

Glendale, AZ 85301

United States

How Can We Help?

Our support team can assist you with:

Order status and tracking
Shipping and delivery questions
Returns and refunds
Product information
Order changes or cancellations
Damaged or incorrect items
Payment inquiries
General customer support

Before Contacting Us

To help us assist you more quickly, please include:

Your full name
Your order number (if applicable)
The email address used for your purchase
A detailed description of your question or issue

If your request involves a damaged or incorrect item, please attach clear photos of:

The product
The shipping package
The shipping label (if available)

Response Time

We aim to reply to all customer inquiries within 24 business hours.

During holidays, weekends, or promotional events, response times may be slightly longer. We appreciate your patience and understanding.

Customer Service Commitment

At Sorime, customer satisfaction is our priority.

We are committed to providing:

Friendly and responsive customer support
Secure online shopping
Clear shipping and return policies
Reliable order fulfillment
A smooth shopping experience from purchase to delivery

Contact Information

Sorime Customer Support

Email: service@sorime.shop

Phone: +1 (254) 249-2894

Business Address: