Orders
How do I place an order?
Simply browse our collection, select your preferred product, add it to your cart, and proceed to our secure checkout. Once your payment is confirmed, you will receive an order confirmation email.
Can I cancel or modify my order?
Orders may be canceled or modified within 12 hours after purchase, provided they have not entered processing.
If your order has already been processed or shipped, we may not be able to make changes.
Please contact us as soon as possible at service@sorime.shop.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
Tracking information usually becomes available within 24–48 hours.
Shipping
Where do you ship?
We currently ship to addresses within the United States.
How long does shipping take?
- Processing Time: 1–3 business days
- Standard Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to weather, holidays, or carrier delays.
How much does shipping cost?
- Standard Shipping: $8.00
- Free Standard Shipping on orders over $70.00
Shipping fees are displayed during checkout before payment.
Products
What materials are your woven bags made from?
Our woven bags are crafted from natural straw or seagrass weave and feature a soft cotton lining for added durability and everyday comfort.
Material details may vary slightly depending on the specific design.
Are your bags handmade?
Many of our woven bags feature handcrafted weaving techniques.
Because of the handmade nature of the products, slight variations in texture, weave, color, and size are normal and make each bag unique.
Will the color look exactly like the photos?
We make every effort to display product colors accurately.
However, due to different monitor settings, lighting conditions, and photography, slight color variations may occur.
Can I use the bag every day?
Yes.
Our woven bags are designed for daily use, shopping, vacations, beach trips, travel, and casual outings.
How much weight can the bags carry?
Our bags are designed for everyday essentials such as:
- Wallet
- Phone
- Sunglasses
- Cosmetics
- Water bottle
- Small books
To extend the life of your bag, we do not recommend carrying excessively heavy items.
Can I wash my woven bag?
Machine washing is not recommended.
To clean your bag:
- Gently wipe the surface with a soft damp cloth.
- Spot clean when necessary.
- Allow it to air dry naturally.
- Do not soak or machine wash.
Can the bag be folded?
Our woven bags can be folded temporarily for transportation.
However, long-term folding is not recommended, as it may affect the shape and structure of the woven material.
For best results, store the bag upright or fill it with soft paper when not in use.
Does the bag have a lining?
Yes.
Most Sorime woven bags include a soft cotton lining to help protect your belongings and improve durability.
Please refer to each product page for specific details.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy.
Items must be unused, in their original condition, and returned with all original packaging.
For full details, please visit our Return & Refund Policy.
Who pays for return shipping?
If the return is due to:
- A damaged product
- A defective item
- An incorrect shipment
Sorime will cover the return shipping cost.
If you are returning an item for personal reasons, the customer is responsible for the return shipping cost.
How long does it take to receive my refund?
Approved refunds are typically processed within 10 business days.
Your bank or payment provider may require additional time to complete the transaction.
Payments
What payment methods do you accept?
We accept secure payment methods available during checkout, including major credit cards and other supported payment options.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Payment options displayed at checkout may vary depending on your location.
Is my payment secure?
Yes.
All payments are processed through secure, encrypted payment gateways. Sorime does not store your complete payment information.
Customer Support
How can I contact Sorime?
You can contact our customer support team anytime.
Phone
+1 (254) 249-2894
When will I receive a reply?
Our customer support team typically responds within 1–3 business days.
During holidays or peak shopping periods, response times may be slightly longer.
What should I include when contacting customer support?
To help us assist you more efficiently, please include:
- Your full name
- Order number (if applicable)
- Email address used for your purchase
- A detailed description of your question or issue
If your inquiry concerns a damaged or incorrect item, please attach clear photos of both the product and its packaging.