Refund policy

At Sorime, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition.
Include all original tags, packaging, and accessories.
Be free from damage caused by misuse or improper handling.
Be accompanied by your order confirmation or proof of purchase.

Items returned without prior authorization may not be accepted.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: service@sorime.shop

Phone: +1 (254) 249-2894

Return Address:

5541 N 59th Ave
Glendale, AZ 85301
United States

Once your return request is approved, we will provide detailed return instructions. Please do not send items back without contacting us first.

Return Shipping

If your item is:

Damaged during delivery
Defective
Incorrect due to our error

Sorime will cover the return shipping cost.

If you are returning an item because you changed your mind, ordered the wrong item, or no longer need it, you will be responsible for the return shipping costs unless otherwise required by applicable law.

Original shipping fees are non-refundable unless the return is due to our mistake.

Damaged or Incorrect Items

Please inspect your package immediately after delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

Your order number
Photos of the product
Photos of the shipping package
A brief description of the issue

We'll review your request and provide an appropriate solution as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Gift cards
Final sale or clearance items (unless required by law)
Items damaged through misuse, improper care, or normal wear and tear

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different style or color, please return your eligible item for a refund and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing any reason.

Returned items must be unused, in their original condition, include all original packaging, and be accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

Refunds will be issued to your original payment method.
Refunds are typically processed within 10 business days after approval.
Your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.