Shipping policy

At Sorime, we are committed to providing a reliable and transparent shipping experience. Please review our shipping policy below before placing your order.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Processing Time: 1–3 business days
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing time is separate from shipping time.

Shipping Destinations

We currently ship to customers within the United States.

If international shipping becomes available in the future, eligible countries will be listed during checkout.

Shipping Methods & Delivery Time

Shipping Method	Delivery Time	Shipping Fee
Standard Shipping	7–15 Business Days	$8.00
Free Standard Shipping	7–15 Business Days	Free on orders over $70.00

Delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes active within 24–48 hours after the carrier receives the package.

Shipping Address

Please ensure that your shipping address is accurate and complete before submitting your order.

Sorime is not responsible for delivery delays or failed deliveries caused by:

Incorrect or incomplete shipping addresses
Customer input errors
Refused deliveries
Unclaimed packages

If you notice an error in your shipping information, please contact us as soon as possible.

Delayed or Lost Shipments

While we work with trusted shipping carriers, delivery delays may occasionally occur.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

If a shipment is confirmed lost by the carrier, we will assist you by arranging a replacement or issuing a refund, depending on the circumstances.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To help us investigate the issue, please provide:

Your order number
Photos of the damaged product
Photos of the shipping packaging
A brief description of the damage

We will review your request and provide an appropriate solution as quickly as possible.

Customs & Duties

For shipments within the United States, no customs duties or import taxes apply.

If international shipping is offered in the future, customers are responsible for any applicable customs duties, import taxes, or local government fees required by their country.

Incorrect Shipping Information

If an order is returned due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply to resend the package.